Refund policy

At Haven & Spool, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original packaging, and in resalable condition.

• To initiate a return, please contact us at support@havenspool.co before sending any items back.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

We do not offer direct exchanges. If you want a different item, please return your current item and place a new order.

Non-returnable Items

• Gift cards

• Sale or final clearance items

Contact Us

Business: Earthly Healings LLC
Email: support@havenspool.co
Phone Number: +19256821423
Address: 30 N Gould St Ste R Sheridan, WY 82801